Simplify your IT Service desk with Freshservice with Swedbyte

Declutterize your IT service routines with this automated, easy-to-use cloud desk that saves time, cuts costs and brings joy to the job! 

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Finding a service desk that will suit all of your needs can be a tough task. Some service desks lack in terms of functionality while others are just too complicated for a regular user. That’s why we’ve created a short service desk performance comparison based on Gartner Peer Review conducted in April 2019 for you to get a better understanding of the services offered by different vendors and what makes Freshservice stand out.

Figures we mostly focused on were overall ratings, customers’ willingness to recommend the product as well as products’ capabilities, incident management and pricing flexibility.

 

When picking an ITSM software, it’s easy (and tempting) to go with the herd and pick something like ServiceNow. What’s important is, to introspect on what YOUR business needs are, and pick an ITSM software that is easy to set-up, not clunky, and doesn’t involve a steep learning curve. On top of all this, Why pay a lot to get your service desk up and running?

Features Freshservice ServiceNow
Overall Peer Rating
4.5 / 5
4.2 / 5
Willingness to Recommend
85%
75%
Product Capabilities
9.0 / 10
8.8 / 10
Incident and Problem Management
9.2 / 10
9.0 / 10

Pricing Flexibility

8.6 / 10
7.4 / 10
For a more in-depth comparison please visit: https://freshservice.com/compare-it-helpdesks/service-now-alternative
 

Service desk is something that’s personal to your organisation. It’s only right that you choose a service desk that has the features that YOUR organisation wants, and looks like how YOU want it to be. So why settle for Jira Service Desk that is rigid, non-customisable and takes a lot of time to implement & adopt?

Features Freshservice Jira Service Desk
Overall Peer Rating
4.5 / 5

4.4 / 5

Willingness to Recommend
85%

82%

Product Capabilities
9.0 / 10
9.0 / 10
Ease of Deployment
9.2 / 10

8.8 / 10

Pricing Flexibility

8.6 / 10

8.2 / 10

For a more in-depth comparison please visit: https://freshservice.com/compare-it-helpdesks/jira-alternative
 

Most of the ITSM software have features that you hardly use. Having spoken to more than 20,000 IT folks, we have seen that they tend to use just 20% of all the features that are present in an ITSM software. So why end up paying for features that you hardly use? Freshservice offers a feature packed service desk that makes you efficient and is extremely affordable.

If you’ve been scouting for a service desk that’s an alternative to SaManage, you won’t be let down by Freshservice.

Features Freshservice SaManage
Overall Peer Rating
4.5 / 5
4.5 / 5
Willingness to Recommend
85%

81%

Product Capabilities
9.0 / 10

8.8 / 10

Incident and Problem Management
9.2 / 10
9.2 / 10

Pricing Flexibility

8.6 / 10

8.8 / 10

For a more in-depth comparison please visit: https://freshservice.com/compare-it-helpdesks/samanage-alternative
 

Does your service desk make the life of an IT agent and users easy? If your answer NO to this (like a lot of Sysaid customers), you have come to the right place.

A service desk should not just help users solve issues but help them avoid them. In other words, your service desk should have features that are proactive, powerful and easy to adopt. Freshservice, ticks all these boxes (and more) and ensures your users are never left lurching because of lack of capabilities in your service desk.

Features Freshservice Sysaid
Overall Peer Rating
4.5 / 5

4.3 / 5

Willingness to Recommend
85%

62%

Product Capabilities
9.0 / 10

8.8 / 10

Incident and Problem Management
9.2 / 10

9.0 / 10

Pricing Flexibility

8.6 / 10

8.8 / 10

For a more in-depth comparison please visit: https://freshservice.com/compare-it-helpdesks/sysaid-alternative

When it comes to your service desk, old is not always gold. The organisations of today need a slick, modern and clutter free service desk, and not something that’s designed in early 2000s. So unless your processes and asks are still age old, the interface of ManageEngine becomes ineffectual.
Why not have a service desk that’s feature rich, modern and also slick?

Features Freshservice ManageEngine
Overall Peer Rating
4.5 / 5

4.4 / 5

Willingness to Recommend
85%
78%
Product Capabilities
9.0 / 10

8.8 / 10

Incident and Problem Management
9.2 / 10
9.2 / 10

Pricing Flexibility

8.6 / 10

8.4 / 10

One of the top reasons why people choose us over BMC is the lightning speed at which you can learn and implement Freshservice. With Freshservice, you are truly in the future of IT service. With modules that are ITIL-aligned, a ton of features to collaborate and conquer, and industry’s best rated mobile app, Freshservice delivers effortless service that your users and agents will love.

Features Freshservice bmc
Overall Peer Rating
4.5 / 5

3.9 / 5

Willingness to Recommend
85%

60%

Product Capabilities
9.0 / 10

8.0 / 10

Incident and Problem Management
9.2 / 10

8.6 / 10

Pricing Flexibility

8.6 / 10

7.6 / 10

Features Freshservice Ivanti
Overall Peer Rating
4.5 / 5

4.1 / 5

Willingness to Recommend
85%

66%

Product Capabilities
9.0 / 10

8.6 / 10

Incident and Problem Management
9.2 / 10

9.0 / 10

Pricing Flexibility

8.6 / 10

8.2 / 10

For a more in-depth comparison please visit: https://freshservice.com/compare-it-helpdesks/ivanti-alternative

Setting up a new ITSM softwares come with a lot of constraints – the need to get trained, the cost of implementation, increasing adoption, a feature short here and there. When it comes to your service desk, you don’t want to have any negative surprises. If any of these reasons has driven you to look for an alternative to Cherwell, you’ve come to the right place. Freshservice offers a feature packed, simple, and an intuitive service desk that your agents and users will love.

Features Freshservice Cherwell
Overall Peer Rating
4.5 / 5

4.2 / 5

Willingness to Recommend
85%

71%

Product Capabilities
9.0 / 10

8.6 / 10

Incident and Problem Management
9.2 / 10

9.0 / 10

Pricing Flexibility

8.6 / 10

8.4 / 10

For a more in-depth comparison please visit: https://freshservice.com/compare-it-helpdesks/cherwell-alternative

Here's why our customers choose Freshservice

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Andrei Berglund

CEO at Roxor Industry

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Andrew Ishin

IT Director at TSN Group

We recommend Freshdesk because it's great and their agents are determined to make it fit their customer's needs.

Anton Zikov

Customer Support Manager at Mebelion

Case Study:
Freshdesk for Vipservice

Find out how implementing Freshdesk helped Russia's large online airline ticet booking service streamline their customer support operations and gain record-breaking profits.

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Freshservice FAQ:

When you try to edit a particular item in the service catalog, you can configure visible groups or make it available for everyone

Full-time agents are the ones who take care of tickets on a regular basis. Occasional agents can be provided with day passes whenever they need to log in to Freshservice. In terms of pricing, you’re charged for your Freshservice account based on the number of full-time agents in your service desk. You can purchase day passes (that are charged per day) for your occasional agents whenever required.

IT assets can be added to the Asset Management module in Freshservice through multiple channels. This includes: adding them manually importing from a CSV barcode scanning using the mobile app using the Discovery Probe or Agent to discover assets Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent. From Garden plan, Freshservice allows you to add 100 managed assets for free. If you wish to add more managed assets, kindly take a look at the table to know more about our additional asset pricing.

Service Level Agreement is the agreed commitment between the customer and the service provider. They are important to set the expectations right with your customers (in this case requestors). For the requestor, SLA reduces the chance of disappointment since they have an estimate of the resolution time. For the agents working on the requests, SLA helps them stay on track and improve their resolution and response times.

You can choose when a particular SLA policy has to be enforced based on either group, department, source, type, or category of the ticket

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