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Simplify your IT Service desk with Freshservice with Swedbyte

Declutterize your IT service routines with this automated, easy-to-use cloud desk that saves time, cuts costs and brings joy to the job! 

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Freshservice is a simple and powerful IT service desk tool that streamlines assets & release management, risk controls and service catalogs. All within a refreshingly intuitive interface that agents just love!
 

Freshservice is trusted by 20 000 companies around the world, which has earned the system Gartner Peer Insights Customers’ Choice award in 2019!

Everything you need for IT support

Easy to use and set up

Freshservice's modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.

Multi-channel support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person

Gamify your service desk

Turn your service desk into a highly engaging and fun experience for your agents

Information at your fingertips

Maintain records of contracts, hardware, software, and other assets, including all details from from acquisition to expiry

Best rated Mobile App

Leverage the best rated mobile service desk app for iOS and Android and support your high impact employees who are on the road

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Here's why our customers choose Freshservice

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Andrei Berglund

CEO at Roxor Industry

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Andrew Ishin

IT Director at TSN Group

We recommend Freshdesk because it's great and their agents are determined to make it fit their customer's needs.

Anton Zikov

Customer Support Manager at Mebelion

Case Study:
Freshdesk for Vipservice

Find out how implementing Freshdesk helped Russia's large online airline ticet booking service streamline their customer support operations and gain record-breaking profits.

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Swedbyte will help you pick your pricing option and solve any integrations issues.

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Freshservice FAQ:

When you try to edit a particular item in the service catalog, you can configure visible groups or make it available for everyone

Full-time agents are the ones who take care of tickets on a regular basis. Occasional agents can be provided with day passes whenever they need to log in to Freshservice. In terms of pricing, you’re charged for your Freshservice account based on the number of full-time agents in your service desk. You can purchase day passes (that are charged per day) for your occasional agents whenever required.

IT assets can be added to the Asset Management module in Freshservice through multiple channels. This includes: adding them manually importing from a CSV barcode scanning using the mobile app using the Discovery Probe or Agent to discover assets Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent. From Garden plan, Freshservice allows you to add 100 managed assets for free. If you wish to add more managed assets, kindly take a look at the table to know more about our additional asset pricing.

Service Level Agreement is the agreed commitment between the customer and the service provider. They are important to set the expectations right with your customers (in this case requestors). For the requestor, SLA reduces the chance of disappointment since they have an estimate of the resolution time. For the agents working on the requests, SLA helps them stay on track and improve their resolution and response times.

You can choose when a particular SLA policy has to be enforced based on either group, department, source, type, or category of the ticket

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