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Choosing the best CRM for your business might be challenging. That’s why we decided to emphasize the features that make Freshsales stand out among its’ most famous competitors. Just take a look at the comparisons below.

Salesforce is often named as a popular choice among those who wanted to have a CRM and just went with the crowd, without dedicating too much time into exploring other options. If you don’t have time on your hands, here’s a little Freshsales-Salesforce comparison:

Features Freshsales Salesforce
Lowest-priced plan / user / month (billed monthly)
$19
n/a
Highest-priced plan / user / month (billed monthly)
$65
n/a
Lowest-priced plan / user / month (billed annually)
$12
$25
Highest-priced plan / user / month (billed annually)
$79
$300
Freemium option

Auto-profile enrichment
Built-in phone

Zoho CRM is often viewed as a cheaper alternative to Salesforce. However, when it comes to a robust system and responsive customer support, Zoho CRM may not be the ideal choice to grow and scale your business:

Features Freshsales Zoho CRM
Lowest-priced plan / user / month (billed monthly)
$19
$18
Lowest-priced plan / user / month (billed annually)
$12
$12
Highest-priced plan / user / month (billed annually)
$79
$100
Freemium option

Unlimited users

Up to 3 users

Free phone support
Across all plans
Paid plans only
Lead scoring by property, website, and in-app
Built-in phone

Note: Data as of 11th October 2018
Source: https://www.freshworks.com/freshsales-crm/zoho-crm-alternative/

Prosperworks is another popular choice, but it might be limiting you with respect to it being a G Suite-centric CRM:

Features Freshsales Prosperworks
Lowest-priced plan / user / month (billed monthly)
$19
$24
Lowest-priced plan / user / month (billed annually)
$12
$19
Highest-priced plan / user / month (billed annually)
$79
$119
Freemium option
Free phone support
Across all plans
Highest plan only
2-way email integration with any email client
Built-in phone

Okay, but what makes Freshsales stand out when we compare it to other well-known solutions, such as Zendesk-Sell, Pipedrive, Insightly, Hubspot?
Just take a look at the tables below.

The core objective of using a CRM software is to build and improve relationships with customers. But to accomplish this a growing business needs a  CRM software that provides relevant context about leads to help sales teams have meaningful conversations. Zendesk-Sell usually runs short of this objective.

Features Freshsales Zendesk Sell
Lowest-priced plan / user / month (billed annually)
$12
$19
Highest-priced plan / user / month (billed annually)
$79
$199
Advanced Lead Scoring
Sales campaigns
Territory management and Lead assignment rules

The lack of customer-oriented approach is something customers also face when using Pipedrive:

Features Freshsales Pipedrive
Dedicated 24-hour support

(Daytime support in EU

and US time zones only)

Built-in phone
Sales campaigns
Workflow automations
Lead scoring
Website and in-app event tracking

Similar critique is often heard from Insightly-users:

Features Freshsales Insightly
Lowest-priced plan / user / month (billed annually)
$12
$29
Highest-priced plan / user / month (billed annually)
$79
$99
Freemium option
Unlimited users
Up to 2 users
Free support
Across all plans
Only for paid plans
Sales campaigns
Built-in phone

When you are a startup or a small business, it’s tempting to choose a CRM like HubSpot that is free and has basic sales functionality. But remember, your business will not be small forever. As you expand, you will need advanced features that aren’t included in the basic free package. And that’s where HubSpot CRM gets quite expensive quickly, with its steep price for upgrades.

Features Freshsales HubSpot
Record Storage
Unlimited
Limited for each plan
24-hours free support

Lead Scoring by property, website, and in-app

Web application event tracking

Cross module reporting

Custom Modules

Here's why our customers choose Freshsales

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Andrei Berglund

CEO at Roxor Industry

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Andrew Ishin

IT Director at TSN Group

We recommend Freshdesk because it's great and their agents are determined to make it fit their customer's needs.

Anton Zikov

Customer Support Manager at Mebelion

Case Study:
Freshdesk for Vipservice

Find out how implementing Freshdesk helped Russia's large online airline ticet booking service streamline their customer support operations and gain record-breaking profits.

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