Make your clients happy with Freshdesk with Swedbyte

Start using intuitive, feature-rich, affordable customer support software and solve customers’ requests with more simplicity, speed and happiness!

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Choose your plan

Pick your suitable option starting from free forever

Annual
Monthly
FREE

SPROUT

For getting started
  • Unlimited agents
  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
$15 agent / mo

BLOSSOM

Perfect for small teams
  • Everything in Sprout and...
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-depth
  • SLA Management
  • Business Hours
$29 agent / mo

GARDEN

Ideal for growing teams
  • Everything in Blossom and…
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Multilingual Knowledge Base
$49 agent / mo

ESTATE

Best value for big teams
  • Everything in Garden and…
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs & Timezones
  • Support Bot
$109 agent / mo

FOREST

Made for enterprises
  • Everything in Estate and…
  • Skill-based Ticket Assignment
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API rate limit
FREE

SPROUT

For getting started
  • Unlimited agents
  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
$19 agent / mo

BLOSSOM

Perfect for small teams
  • Everything in Sprout and...
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-depth
  • SLA Management
  • Business Hours
$35 agent / mo

GARDEN

Ideal for growing teams
  • Everything in Blossom and…
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Multilingual Knowledge Base
$65 agent / mo

ESTATE

Best value for big teams
  • Everything in Garden and…
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs & Timezones
  • Support Bot
$125 agent / mo

FOREST

Made for enterprises
  • Everything in Estate and…
  • Skill-based Ticket Assignment
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API rate limit

Freshdesk Plan Comparison

Feature list Sprout Blossom Garden Estate Forest
Ticket Management
Email ticketing

Automatic email notifications
Outbound email
Ticket export
Ticket activities
Merge tickets
Split tickets

Multiple shared inboxes

Watch tickets
Assume identity
Undo send
Sort ticket conversations
Time tracking
Ticket templates
Annotated image attachments
Satisfaction surveys - Standard
Satisfaction surveys - Customizable
Feature list Sprout Blossom Garden Estate Forest
Agent Productivity
Shared canned responses

Public and private notes in tickets
Dynamic placeholders
Tags
Quick actions
To-dos
Personal canned responses

Agent collision detection

Traffic cop
Filtered Search
Integrated game mechanics
Occasional agents
Custom ticket views
Summary app
Add reminders on to-dos
Session replay
Canned forms
Feature list Sprout Blossom Garden Estate Forest
Helpdesk Automation
Automations that run on ticket creation

Time-triggered automations

Event-triggered workflow automations

Multi-task workflows with one-touch Scenario automations

Round robin ticket assignment

Load balanced ticket assignment

Skill based ticket assignment

Feature list Sprout Blossom Garden Estate Forest
SLA Management
Business rules management through SLAs

SLA reminders

Escalation emails for SLA violation

Multiple SLA policies

Product, group and company level SLAs

Here's why our customers choose Freshdesk

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Andrei Berglund

CEO at Roxor Industry

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Andrew Ishin

IT Director at TSN Group

We recommend Freshdesk because it's great and their agents are determined to make it fit their customer's needs.

Anton Zikov

Customer Support Manager at Mebelion

Case Study:
Freshdesk for Vipservice

Find out how implementing Freshdesk helped Russia's large online airline ticet booking service streamline their customer support operations and gain record-breaking profits.

Start your Freshdesk trial!

Swedbyte will help you pick your pricing option and solve any integrations issues.

Contact us

Freshdesk FAQ:

You are a growing business looking to support customers using various channels integrated with a single ticketing platform. Freshdesk presents you the easiest solution to manage your customer queries in the most efficient way possible. If you are looking at achieving this using a product with a beautiful design, top notch features, and a dedicated team to guide you hassle free through this journey – you have arrived at the right destination!

You could create one from under freshdesk.com, using the “Get Started for Free” option. The website would collect your contact information before creating a new Freshdesk Trial Account for you. Happy Supporting!

Your company has chosen Freshdesk as the best solution to handle customer support and technical assistances. The one who is going to be handling the various dimensions of the portal is called an “Agent.” An agent’s functionality depends on the expertise, the level of support the agent is capable of delivering and the degree of the role assigned. Accordingly, an agent can answer tickets, be responsible for the configurations on the portal, pull out reports and monitor the account invoices as well. Basically, an agent who starts on the portal turns out be a hero at the end of the day 🙂

There is no restriction in Freshdesk regarding the number of customers you could add to your account. Please navigate to the customers’ tab on the global header and click on “new contact” to add them. You could add unlimited contacts to your account using the “Quick Create” section in the customers’ tab or by using the “Import” contacts to your account.

How do emails from your customers converted into tickets? Your freshdesk account has a primary focus on a ticketing system which brings in the emails coming to your support mailbox into the freshdesk portal. When a customer writes to your support email address – configured under Admin–>Emails, using the forwarding rule set-up in your support mailbox, the email would come into Freshdesk as a “new ticket.” The Subject of the Email would be made the Ticket Subject and the content of the email would be converted to Ticket Description. The email address from which this email was sent (Customer Email Address) would be made the Requester Email Address of that particular ticket.

We take matters of data security very seriously at Freshdesk. We are hosted on the highly reliable Amazon AWS servers, that promise optimal uptime and data security for all our customers and ticket data. Our hosting partner is AWS and our servers are hosted in a world class AWS data center, that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL encryption to keep your data safe. You can also refer to these links for more details: Freshworks Security, Freshworks Data Hosting and Freshworks on GDPR. (https://www.freshworks.com/security/, https://www.freshworks.com/privacy/data-hosting/, https://www.freshworks.com/privacy/gdpr/company/)

Got a question? Feel free to contact us!

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