Swedbyte

Make your clients happy with Freshdesk with Swedbyte

Start using intuitive, feature-rich, affordable customer support software and solve customers’ requests with more simplicity, speed and happiness!

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With Freshdesk, you can streamline all your customer conversations in one place, automate your repetitive work and save time, collaborate with other teams to resolve issues faster and much more.
 

Freshdesk users can save up to 50% on customer support costs, reduce reaction time by up to 90%, and start seeing these results starting from 10 days after implementation.

Everything you need to redefine
your customer support

Conversation Tracking

Team Inbox, SLA Management, Agent Collision Detection, Scenario Automation, Canned Responses, etc.

Collaborative Issues Resolving

Team Huddle, Shared Ownership, Linked Tickets and Parent-Child Ticketing

Omichannel Presence

Email, Chat, Phone, Websites or Social Media

Increased Productivity

Tickets Dispatch, Time-triggered or Event-triggered Automation, Automatic Email Notification

User-Generated Help Environment

Automatic Solutions, Feedback Mechanism, Forum Moderation, Solution Article Analytics and more

Efficiency Measurements

Helpdesk Reporting, Dashboards, Satisfaction Ratings and Scheduled Reports

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Here's why our customers choose Freshdesk

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Andrei Berglund

CEO at Roxor Industry

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Andrew Ishin

IT Director at TSN Group

We recommend Freshdesk because it's great and their agents are determined to make it fit their customer's needs.

Anton Zikov

Customer Support Manager at Mebelion

Case Study:
Freshdesk for Vipservice

Find out how implementing Freshdesk helped Russia's large online airline ticet booking service streamline their customer support operations and gain record-breaking profits.

Start your Freshdesk trial!

Swedbyte will help you pick your pricing option and solve any integrations issues.

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Choose your plan

Pick your suitable option starting from $ 19, billed monthly.

BLOSSOM

For small teams

$15

  • Email Ticketing
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Social Ticketing
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-depth
  • Business Hours
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GARDEN

Ideal for growing teams

$29

Everything in Blossom and…

  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Multilingual Knowledge Base
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ESTATE

Best value for large teams

$49

Everything in Garden and…

  • Ticket Assignment
  • Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs & Timezones
Start Your Trial

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FOREST

Made for enterprises

$109

Everything in Estate and…

  • Skill-based Ticket Assignment
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API rate limit
Start Your Trial

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Freshdesk FAQ:

You are a growing business looking to support customers using various channels integrated with a single ticketing platform. Freshdesk presents you the easiest solution to manage your customer queries in the most efficient way possible. If you are looking at achieving this using a product with a beautiful design, top notch features, and a dedicated team to guide you hassle free through this journey – you have arrived at the right destination!

You could create one from under freshdesk.com, using the “Get Started for Free” option. The website would collect your contact information before creating a new Freshdesk Trial Account for you. Happy Supporting!

Your company has chosen Freshdesk as the best solution to handle customer support and technical assistances. The one who is going to be handling the various dimensions of the portal is called an “Agent.” An agent’s functionality depends on the expertise, the level of support the agent is capable of delivering and the degree of the role assigned. Accordingly, an agent can answer tickets, be responsible for the configurations on the portal, pull out reports and monitor the account invoices as well. Basically, an agent who starts on the portal turns out be a hero at the end of the day 🙂

There is no restriction in Freshdesk regarding the number of customers you could add to your account. Please navigate to the customers’ tab on the global header and click on “new contact” to add them. You could add unlimited contacts to your account using the “Quick Create” section in the customers’ tab or by using the “Import” contacts to your account.

How do emails from your customers converted into tickets? Your freshdesk account has a primary focus on a ticketing system which brings in the emails coming to your support mailbox into the freshdesk portal. When a customer writes to your support email address – configured under Admin–>Emails, using the forwarding rule set-up in your support mailbox, the email would come into Freshdesk as a “new ticket.” The Subject of the Email would be made the Ticket Subject and the content of the email would be converted to Ticket Description. The email address from which this email was sent (Customer Email Address) would be made the Requester Email Address of that particular ticket.

We take matters of data security very seriously at Freshdesk. We are hosted on the highly reliable Amazon AWS servers, that promise optimal uptime and data security for all our customers and ticket data. Our hosting partner is AWS and our servers are hosted in a world class AWS data center, that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL encryption to keep your data safe. You can also refer to these links for more details: Freshworks Security, Freshworks Data Hosting and Freshworks on GDPR. (https://www.freshworks.com/security/, https://www.freshworks.com/privacy/data-hosting/, https://www.freshworks.com/privacy/gdpr/company/)

Got a question? Feel free to contact us!

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