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Turn your visitors into leads with Freshchat with Swedbyte

Your website visitor can become a customer if you show your empathy.  Engage your audience and help them make choices with our quick, scalable and emotional conversation software.

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Freshchat allows you to strike a proactive conversation on your website that can effectively convert a visitor to a customer. You will see all the context of your current visitor and help him reach his goal on every stage of customer journey.
 

Companies that use Freshchat can increase their conversion rate and agents efficiency up to 50%, easily handling 1000+ conversations every working day. 

The messaging solution for every
stage of the customer journey

Triggered Messages

Drive visitors to sign up for your product, check out items added to the cart, subscribe to your newsletter, and more.

Visitor Intel

Get intel on who your visitors are, their navigation path, behavior on your site, and more to make conversations that resonate.

Email Campaigns

Trigger or schedule email campaigns to drive signups or purchase with prospects - based on actions they take on your website, product, or app.

Bots

Let bots kick in to generate and qualify leads for your team with customized workflows designed to meet your goals.

User Segmentation

Segment users based on their behavior, geography, and actions they perform or don’t perform.

Multi-channel Messaging

Target mobile users and users who navigate away from the desktop app with push notifications.

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Here's why our customers choose Freshchat

We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.

Andrei Berglund

CEO at Roxor Industry

We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.

Andrew Ishin

IT Director at TSN Group

We recommend Freshdesk because it's great and their agents are determined to make it fit their customer's needs.

Anton Zikov

Customer Support Manager at Mebelion

Case Study:
Freshdesk for Vipservice

Find out how implementing Freshdesk helped Russia's large online airline ticet booking service streamline their customer support operations and gain record-breaking profits.

Start your Freshchat trial!

Swedbyte will help you pick your pricing option and solve any integrations issues.

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Choose your plan

Pick your suitable option starting from $ 19 per team member, billed monthly.

BLOSSOM

For all your support needs

$15

  • Priority Inbox
  • Message Channels
  • Integrations
  • Mobile App
  • Notifications
  • OmniChat
  • Limited Triggered Messages
  • Smart Plugs
  • In-messenger FAQs
  • Reports
  • Business Hours
  • File Attachments and Quick Access
  • Assignment Rules
Start Your Trial

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GARDEN

For your support+sales needs

$29

Everything in Blossom and…

  • Unlimited Triggered Messages
  • Bots
  • In-app Messages
  • Freshsales and Clearbit Integration
  • WhatsApp Integration
  • Email Campaigns
Start Your Trial

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ESTATE

Best value for large teams

$49

Everything in Garden and…

  • Multiple Business Hours
  • Advanced Dashboard
  • Co-Browsing
  • IntelliAssign
  • Multilingual Support
Start Your Trial

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FOREST

Made for enterprises

$99

Everything in Estate and…

  • Roles and Permissions
  • APIs
  • Apple Business Chat Integration
  • IP Whitelisting
Start Your Trial

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Freshchat FAQ:

When you sign up for a free Freshchat account, you will be on the Estate plan for the first 30-day free trial period. Post which, you can switch to Freshchat’s Sprout plan which is free upto 10 team members and 10 Monthly Unique Visitors per month. Checkout our pricing page to see a comparison of our different plans. To sign up for a Freshchat account, click here.

To switch plans,

1. Go to Settings.

2. Click Billing.

3. Click Change

4. Click Sprout Plan.

5. Click Choose Plan.

Once your Account Admin(Account Owner) creates a Freshchat account and adds you as a team member, you will receive a mail from Team Freshchat to activate your account.

To activate your account,

1. Open the mail from Team Freshchat.

2. Click Activate your Account. You’ll be redirected to Freshworks accounts page.

3.Enter your details like name, date of birth, phone number, password, etc

4.Click Activate and Login.

Team members can take different roles on Freshchat as below:

Agents: Agents can engage in conversations with customers, access the People section to proactively start conversations (in bulk or one-to-one) with end users, and edit their own profile information.

Super User: Super Users can do all the actions that Agents can do and additionally create automated campaigns for Triggered Messages or In-App engagement. Super Users can also edit FAQs.

Admin: Admins can do all the actions of Super Users and also edit any Settings on the account other than Billing and deletion of other admin users.

Account Owner (also Admin): This is the team member who signs up for a Freshchat account and is the only team member who can delete other admin team members. The Account Owner has the power to edit/access the Billing related information in addition to all functions that an Admin can perform.

To install the Freshchat messenger/widget on your website,

1. Login to your Freshchat account as an Admin.

2. Go to Settings.

3. Select Web Messenger.

4. In the Getting Started tab, you can find your embed code for the Freshchat widget.

5. Copy and paste the code under Step 1 and Step 2 into your website’s HTML source code, as given.

The Freshchat widget will now be available on your website and your visitors and customers can start interacting with you.

Got a question? Feel free to contact us!

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