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Upgrade your customer support with Swedbyte

Your customers are the core of your business. That’s why they deserve the finest and quickest  support solutions. We can assist you in reaching exceptional levels of client service — for everyone’s benefit.

The world is rapidly digitalizing, and business cannot trail behind the ever-mobile, ever-demanding customers. By using our expertise in enhancing your customer support, you’ll say goodbye to obsolete and manual tools that drag your performance down.
 

70% of complaining customers will continue to do business with you if you resolve their complaint. 95% will continue to do business with you if you
resolve the problem immediately.

68%

of customers would pay more for products or services from a company with good customer service.

98%

of customers prefer talking to a live person than to a bot or IVR.

29%

of customers are satisfied with current consistent experience across all of the channels they use

71%

of customers want businesses to know their previous interactions, follow up to ensure satisfaction, greet them by name and know their purchase history

Order a free customer service audit!

We’ll assess how well your customer service performs and compare it to your industry benchmarks. It’s quick and free!

Business Requirements for Customer Support Tool

Here’s what businesses seek in a modern, relevant solutions for providing enhanced customer support:

Omni-Channel

Automatic combining of support requests from email, webiste, social media and in-app.

Online Ticketing

Utilizing a ticketing system makes it easier for internal teams to collaborate to solve ticket issues faster. It also creates a better customer experience than some voice solutions as customers aren’t bounced from agent to agent or subjected to long hold times.

Self-Service Options

Way to reduce the volume of conversations across all channels. Self-service is an online portal your customers use to answer their own questions and save your company time and resources.

Real Time Analytics & Reporting

Data collection and representation of support agents system performance that helps drive optimization decisions and upgrade both customers and employees satisfaction levels.

Maximum Automation

Customer support involves a number of repetitive tasks that not only take up valuable time but can also exhaust morale. As an admin, you have to ensure that your agents are empowered to put their time to the best use, by setting up automations to take care of the mundane, repetitive actions.

Recommended Solutions

We utilize best-in-market solutions and are always ready to provide additional implementation, education or customization services.

Freshdesk

Intuitive, feature-rich, affordable customer support software cloud solution that makes customer engagement profitable.

Freshchat

Modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.

Freshservice

Easy-to use, simple-to-configure cloud IT Service desk that will modernize your business.

Our clients love us

Previously, due to recurrent problems arising from the email server, the company lost 120 man-hours on a weekly basis. After the e-mail migration to Google, these delays were eliminated by 100%, and it was more efficient and easier to work as a team. Now we are certain: Google Apps helps the business of a company to grow steadily.

Andrei Berglund

CEO at Roxor Industry

After the free trial period, I had no doubt that Google Apps was what we needed. The implementation of Google Apps has passed quickly and without problems. Thanks to improvements in workflows, on average, productivity in the company has increased by 20%! Therefore, we can say with certainty that it was not in vain.

Andrew Ishin

IT Director at TSN Group

Due to Google Apps, the workflows and document collaboration were greatly simplified. Also working with remote branches and contractors is now a pleasure, as though we share a common workspace. Use of Google Apps has provided a significant increase in productivity by optimizing business processes.

Anton Zikov

Customer Support Manager at Mebelion

Case Study:
Google Apps in Kaspersky

Learn how Russia's leading anti-virus developer has streamlined their corporate data management and collaboration throughout the cloud.

Start getting digital!

Contact us and start utilizing cloud solutions for your business.

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